Worried About Four Day Work Weeks and Customer Service?

This columnist is. But check it out, managers: you don't have to give everyone the same day off. Seriously, try staggering the four day work weeks, so that some people work MT-ThF, while others work TWThF, and still others work MTWTh. There is no reason that accommodating work schedules have to result in cruddy customer service, despite what the state of Ohio thinks. You were made manager for a reason, right?

I believe it may be because of your ability to think strategically.