Competence Is King

This post from Bob Sutton rings true to me. So much of what we do in organizations is grand planning and big picture, but when you come down to it, what people experience of your organization is the simple competence of every employee. There is nothing more frustrating than dealing with people who tell you all the ways they can't help you do the thing you really want to do. Plans and strategy are good and important for keeping the whole thing rolling along, but not at the cost of investing in every person's ability to get stuff done.