Friday, February 15, 2008

Non-Shoring? Non-Offshoring? Whatever, It Works

Here's an interesting twist in the "times are tough" reporting: a call center is closing in Indianapolis, but nobody is losing his or her job. I hope that these folks will continue to be real employees, with benefits and support systems and the like. But really, for a call center, the idea that people have to go somewhere special to hop on a computer and telephone and take calls for six to eight hours is really quite silly. Rock on with your bad self, MetLife.

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