Thursday, May 6, 2010

Responsiveness Works Both Ways

Stella firmly believes in relentless responsiveness. All people can see of the telecommuter is how he or she responds to email and phonecalls. That's it - other than that you might as well not even be there. But it turns out that the flip side of that equation is also true.

All you can know about your colleagues and customers is their responses.

Seriously, that's it. And as a telecommuter it can be incredibly exasperating to feel like you're the only one talking in a conversation when the other person is unresponsive. You don't have the benefit of seeing the person rushing around the office clearly harried, sitting in a conference room all day obviously occupied, or otherwise busy-but-present.

So if you're a Real Office employee (or another telecommuter in another location) do the shut-ins in your life a favor and let them know that you received their communications. You don't need to give a full-blown answer, just a shout-out that says, "Hey, I know you exist. I'll get there! Thanks!"

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