Monday, December 14, 2009

Double Your Employees' Output?

That's what one company did. Rather than just plunge into a telecommuting program without knowing what impact it would have on their business, the Arizona Health Care Cost Containment System did a controlled experiment. The claims processors who worked from home more than doubled the number of claims they processed.

To which I say, nice work, guys!

I think that this outcome is probably caused by a few factors. First, people who are allowed to work from home tend to really appreciate the privilege and work really hard to not mess it up for those who would follow them. People selected for these kinds of pilot programs tend to be the A players, people who have a lot of initiative and who have built up a lot of trust with their managers and co-workers.

And of course, when you're working at home, you don't get interrupted by coffee runs, chatty Cathy Colleagues, and all the other distractions and folderol that Real Offices can throw at you. The distractions of television, housework, and family are largely overrated. Seriously, have you watched "Divorce Court"? It will make you want to gouge your eyes out. I would much rather process insurance claims, frankly.

How much could your business gain by having your workers focused, calm, and uninterrupted for a few hours?

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